5 Star Trade-Up Policy
About 5 Star Trade-Up Policy

PROTECTS YOUR PIANO INVESTMENT FOR GENERATIONS TO COME

Offering Peace of Mind and Flexibility

YOUR ORIGINAL PIANO PURCHASE IS AN INVESTMENT FOR A LIFETIME. Once you’ve discovered that owning a piano can bring lifelong enjoyment—you may also find your musical needs change. Whether your children or grandchildren develop from beginning students to advanced pianists, or whether you discover a hidden passion for the piano as an adult or retiree, your piano investment is protected by our Lifetime 100%Trade-up Policy. This nonrestrictive provision allows you the freedom to trade in the acoustic pianos purchased from us AT ANY TIME and receive a 100% store credit toward the current sale price of any other piano in stock of equal or greater value.

Our digital pianos carry a two-year 100% Trade-up Policy. This means that within two years from the date of purchase, you can trade back the digital piano you purchase from us and receive 100% of your original purchase price toward any other piano in-stock of equal or greater value.

Acoustic pianos with player or silent systems carry a 70% Lifetime Trade-up Policy. Again, this policy allows our player or silent piano customer the flexibility to trade in these pianos purchased from us AT ANY TIME and receive a 70% store credit toward the current sale price of any other piano we have in stock of equal or greater value.

Many of our customers have owned two or three different pianos over the course of several years. They love our attractive and generous Five-Star Trade-up Policies that protect their piano-investments for generations to come.

We want you to be happy with your piano for the rest of your life.