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Classic Pianos Online Return Policy

Your satisfaction is important to us! If you buy a Yamaha Clavinova digital or Avant Hybrid piano online from us and are unhappy with it for any reason, you may return it for a full refund, credit, or exchange within 30 days of purchase.

Here’s how it works:

  • Request a Return Authorization by sending an email to within 30 days of purchase. Include the date of your purchase and your order number. We’ll reach out within two business days to help arrange your return. Note: We cannot accept returns for pianos featuring a special order finish.
  • Your piano must be returned in factory-new condition and with all accessories, manuals, and accessories, in its original packaging provided by the manufacturer.
  • Incomplete returns, items that show wear, abuse, or neglect may be refused and/or subject to a minimum 20% restocking fee.
  • You’re responsible for the return shipping cost; if free shipping was included in your initial purchase, that cost will be subtracted from your total refund.
  • Please insure your package and send your tracking number via email to make sure to package your return securely and send it insured. Shipments must have a tracking number.
  • Your product must be returned within 10 days of the date of your of your Return Authorization approval.
  • Your refund will be issued via the same method of original payment within 14 days of the return being received.