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Five-Star Trade-Up Policy - Offering Peace of Mind & Flexibility

Your new or used piano purchase is an investment for a lifetime. But what if your musical needs change over the years? The answer is simple: When you’re ready, you can trade in your instrument for a store credit to be used toward the purchase of another piano of equal or greater value.

  • Acoustic Pianos: Lifetime 100% trade-up value
  • Digital & Hybrid Pianos: 100% trade-up value for two and five years following purchase
  • Silent, TransAcoustic, & Disklavier Pianos: 100% trade-up for two-year and then 70% trade-up value for the life of the instrument

What Our Customers Say

  • Scott Milner ★★★★★ 2 days ago
    Fred Riley and Classic Pianos, Portland, treated my wife and me like royalty and provided the piano we wanted at the right price. We purchased a gently used Petrof grand and couldn't be happier. Their tech fixed a small ding Fred noticed … More in the showroom: gone without a trace. We stayed free at the gorgeous guest house next door. Another plus was hearing an impressive recital played by advanced students of an in-house teacher. It is clear that Classic Pianos is a first-rate organization and a strong resource for the region. They really love pianos and the people who play them.Delivery was timely. Kaare and his crew were completely professional. We had fun. The spider dolly did not arrive with the piano and will be delivered later at no further cost.All in all we are grateful for an outstanding experience! Thank you Fred, Jaden, Harlow, Kaare, Marcia, Whitney and everybody at Classic Pianos.Sincerely,Scott Milner and Miriam Hertz
  • Stephanie Bernards ★★★★★ 2 days ago
    Fred Riley is the best! I’ve known him for years and a musician and educator that would only buy from him. I give 10 out of 5 stars.
  • Yazhe Wang ★★★★★ 3 days ago
    I met Fred in classical piano Portland. He is quite good with what you are looking for and can get to it. He’s quite funny and easy to work with. If you are looking for teachers or help needed, he’s a good one to reach out to as well! … More It’s a pleasure to meet him and get the piano we want, I’m sure you won’t be disappointed with the acquaintance.
  • Mic Cra ★★★★★ 3 days ago
    I bought a piano from another dealer and, for a variety of reasons, was unhappy with the instrument. When I explained my predicament to Fred Riley, he came up with the perfect solution. I cannot recommend Fred and his wonderful staff highly … More enough to anyone interested in a musical instrument. Fred and his staff made the entire process smooth and pleasant, with a very happy result for me.
  • Benjamin Wood ★★★★★ in the last week
    I recently purchased a piano from Classic Pianos, and I couldn’t be happier with the experience. Fred Riley was amazing throughout the entire process. He not only helped me find the perfect piano but also came to my home to tune it after … More it arrived. The attention to detail was incredible, as Classic Pianos even modified the piano bench to perfectly match the finish of my piano. Highly recommend Fred Riley and Classic Pianos for their outstanding service!
  • Marcus Ren ★★★★★ a week ago
    This is my first time shopping a piano and I decided to buy my first piano, a beautiful German-made Seiler 132, at Classic Pianos. I got help from Fred Riley who manages the store and also is a piano tech. He's very knowledgeable about … More finding the right piano that fits for my needs and was able to answer all of my questions—even the really niche ones.
    I had a great time playing in the showroom and didn't feel pressured or tailgated to buy. As a pianist, I enjoy spending as much time as possible on every piano so that I can make the most informed purchase decision. Fred knows exactly how to help—he leaves you alone to enjoy the time on the floor and shows up when needed to check in on you and answer questions. I spent two days in the store and Fred did not rush me into making a decision at all and offered as much help as possible.
    I am also an out-of-town buyer who drove down to Portland from Seattle, Fred even offered his guest house for free (yes, shocking to hear) so that we could stay over night and not having to rush home in the evening. It's beautiful house behind the store and you can see photos of this place. This level of service and experience is unheard of. So, shout out to you, Fred, for such an easy and enjoyable experience.
    If you are looking to buy a piano, I recommend give Fred a try. He's very thoughtful and easy to work with!
  • Robert Temple ★★★★★ a week ago
    Our experience buying a Schimmel piano from Classic Pianos was wonderful. In addition to being a talented artist in his own right, Fred Riley is an amazing passionate and compassionate person. This is the second piano we purchased from … More Fred, and it was, once again, a very positive experience.
  • Minnie Venkat ★★★★★ a week ago
    Fred Riley helped us with buying our first Piano. He was very personable and interacted well with my teen non-speaking autistic kid. He sold us a good beginner piano. When it was time for tuning he came by and did it and he was just a pleasure … More to deal with.
  • Simon ★★★★★ a week ago
    Very easy to work with. Honored full price paid on an older piano I purchased from them MANY years ago and wanted to trade in. Excited to have our new Steinway at a very fair price!